Weeknotes, Friday 6 December
A colleague said this morning this week feels like it’s lasted 100 years, and I get the feeling. Maybe it’s the wet and windy vibes? Anyway, we got to the end, here’s what happened.
Recruitment difficulties
Our fostering discovery felt a little stalled this week as we had some issues around user research recruitment. Namely a few scammers making it through in search of a £30 voucher.
However, we’ve tried a few other avenues and seem to have a healthy number of participants to test out some prototypes. Hoping we can get something done soon before Christmas comes for us all.
One page can’t do it all
Have gone back and forth with adult social care colleagues on how best to structure a landing page for a new referral form. Can understand their frustrations with getting lots of contact about things they can’t help with and having to redirect people.
Trying to stress that while what’s on this page is important, it can’t do everything and we need to look at lots of user journeys for different areas like mental health support and housing for example to help people find what they need. We seem to be on the same page, looking forward to digging deeper into this and hopefully getting some user research support in the near future.
A new book for the reading list
Attended an online launch event for the new book: ‘Designed with Care: Creating trauma-informed content’. It was really good, a few of the writers talked about what’s in their respective chapters.
Topics included this type of design being best for everyone, avoiding retraumatising people, and the fact that these concepts are relevant in all contexts (such as cancelling your broadband etc) as you never know what situation someone is in.
They’ve made one chapter about trauma informed user research available for free online: https://www.designedwithcare.org/chapters/trauma-informed-research-for-content-design
Distractions
Listening
Nobody Loves You More by Kim Deal (album)
Sniff More Gritty by Du Blonde (album)
Watching
Finished season 2 of Cheaters, started season 2 Colin from Accounts.
