We support and work with programmes at Citizens Advice to identify opportunities and challenges to improve the service from the view of our users and clients.

Interaction designer @ Centre for Digital Public Services. Interested in the past, the present and the future of design.

User research & design in government, interested in making things better for people through design research, ethical research, inclusive design and co-design 🌈

Existential Holistic Detective 🇪🇸 Content design @ Centre for Digital Public Services 🏴󠁧󠁢󠁷󠁬󠁳󠁿 linktr.ee/AdrianOrtega

Senior User Researcher at Scope

Content design leader, currently Head of Content Design at Justice Digital, previously Head of Content on GOV.UK

I'm a content designer working for a hospice company. I talk about death and grief using plain language and compassion.